Frequently Asked Questions FAQ
Setup and follow-up time:
Processing time for all products is 3-5 days.
Once your order is ready we will send you another email with tracking information once your order has been shipped from our warehouse.
We appreciate your patience and ask that you keep an eye on your inbox.
Shipping packaging:
For logistical reasons, some items in the same order may be sent in separate packages. This means
Shipping times (once the order is processed):
Domestic Shipping: 3 - 5 business days
Skip the Line Shipping: Priority shipping that is made the same day of the order (as long as it is placed before 3:00 PM) and has an additional cost on shipping, only operates in main cities.
Refund and Replacement Policies
If you received a damaged or defective item, we will replace the item at no additional cost for your peace of mind. Please contact us within 48 hours of receiving yours.
We can only offer you replacements at no additional cost if you meet the following criteria:
- Items are defective: damaged/broken or dirty upon arrival.
- Packages lost in transit.
Note: Zajw.co Store will not be responsible for any products lost due to wrong address.
Please make sure all the information you have provided is correct before placing your order to avoid losses in transit or other mishaps.
Cancellations and Withdrawals
You can request a cancellation within 24 hours of purchase, in any case you can cancel without any cost as long as the order has not been dispatched. Otherwise, the order will be processed as a withdrawal.
If the shipment has already been made, the withdrawal will take effect.
If you wish to exchange or withdraw your purchase after receiving the product, you may do so as long as you comply with the following:
VALIDITY: This procedure can only be carried out during the first 5 business days following receipt of the package.
CONDITION: It is essential to ensure the integrity of the product; the exchange or withdrawal process can only be initiated when the products show no signs of having been used, have intact labels, are in an impeccable state of cleanliness and the box and accessories are in perfect condition.
FREIGHT: Freight and insurance costs will be the responsibility of the customer and packaging must ensure that the product is received in perfect condition. It is the buyer's responsibility to take the necessary measures to ensure that the product, including its box, is not damaged during transport.
You can also contact our customer service at
support@zajw-co.com to ask questions at any time.
I placed an order but didn't receive a confirmation email... what's going on?
Please make sure your email is correct when placing your order. Kindly check your SPAM folder to see if your confirmation email was sent there.